Regional VP Marketing & Sales
Driftwood Hospitality Management
After researching a reservation call center solution for our independent hotels, I met with Robert Wilson and his team and immediately knew I had found a group of professionals that understood my business and could provide the perfect solution, with the enhanced reporting tools I was looking for to track our hotel reservations and special marketing promotions. They had my hotels loaded and ready for reservations quickly and efficiently.
The reservation team is a breath of fresh air. The phone is always answered and special requests and guest comments are provided in real time to my hotels to respond to guest questions and concerns. The outcome is that our reservation conversion rates have soared and we are now receiving significantly more direct reservations and have a better relationship with our guests since working with this Incredible team!
Ann Marie Moayedi, CHSC, CRME
National Director of Sales and Marketing
ARAMARK Conference Centers
Advantage Reserve is an invaluable resource for ARAMARK Conference Centers, providing 24/7 reservation service to our customers. This extra channel enables us to focus on service delivery to guests in-house while providing quality phone reservation expertise to our customers.
Director of Operations
Danfords Hotel & Marina, Port Jefferson NY
Advantage Reserve has been instrumental in increasing our occupancy as well as our ADR. Their well trained professional staff has been an asset to the operation of the hotel and has enabled us to maximize the service that we provide to our guests. We consider Advantage Reserve a vital component to our team!