The hospitality guest
experience…perfected
What we do
Elevated Hospitality Guest Interactions by Advantage Reserve
Not your typical reservation service, Advantage Reserve is a proactive sales force focused on the challenges that our hotel clients face every day. We work hard to gain a deep understanding of your property’s unique selling points, viewing each call as an opportunity to increase your average daily rate through both cross-sell and up-sell of your most profitable amenities. With us by your side, you’ll be minimizing your workforce and maximizing your profits quickly.
Why Partner with Us
Years & Years of Experience
We have over 40 years of hospitality experience, with the majority of our team members having significant reservations or front-office expertise directly at the property level.
An Extension of Your Hotel
With superior-quality voice reservation services and exceptional customer support, Advantage Reserve is an extension of or even a replacement for your property’s in-house reservation department.
High Level of Service
Rest assured that Advantage Reserve is always available for you. Our central reservation office provides services for both customers and guests 24 hours a day, seven days a week, and 365 days a year.
Personalization & Customization
From when we schedule your reports to which amenities we promote, our services allow for plenty of options for personalization and customization to fit the unique needs of each of our client hotels.
Top-Notch Technology
Our expertise goes beyond human interaction to include state-of-the-art technology and software to support seamless automation. From hybrid cloud data services to first-rate security controls, we implement the highest quality of technology to minimize room for error while maximizing functionality and scalability.
Security Assurance
Level 1 PCI-compliant, Advantage Reserve maintains up-to-date security controls and audits of our systems; our security processes are regularly checked, documented, and updated to navigate the myriad of security threats we may face today or tomorrow.