An Impressive Selection of Hospitality Guest Interaction Solutions
Never miss a phone call from a potential guest again! Advantage Reserve allows your hotel to save on expensive in-house personnel while capitalizing on the experience and technology we put to work for you. When our agent answers a call for your property, our proprietary extranet platform provides our agent with photographs, property highlights, food and beverage offerings, and upsell amenities such as spa and dining services from your marketing department. Our agents are able to turn hesitant callers into repeat guests with friendly, knowledgeable advice and insights about your hotel.
Voice Reservation Services
Advantage Reserve, LLC offers our partner hotels our own proprietary extranet distribution platform to manage all rates and availability. This platform maintains a direct 2-way OXI interface with Oracle/Micros OPERA PMS. Advantage Reserve utilizes CRS platforms for hotel partners. These include SynXis. I-Hotelier, RezTripper, and Windsurfer.
Expert Inbound Hotel Reservation Services
As your hotel’s personal reservations department, Advantage Reserve’s experienced reservation sales agents will expeditiously greet the guests calling your property’s telephone number and offer them personalized reservation support. AR’s sales telephone agents are experts on your property and will offer detailed information, including rates, property amenities, cancellation policies, and area attractions.
Our reservations teams are available to handle a variety of guest categories:
- Corporate – Our expert agents handle negotiated corporate rate reservations with precision, ensuring bookings align with established rates and policies.
- Leisure – Our reservation agents focus on converting leisure calls, maximizing revenue potential through cross-selling, and utilizing industry standards for rate optimization.
- Groups – Our specialists manage group reservations for convention and conference center hotels, following specific guidelines and policies for each room block.
Customizable Hotel Data Entry
Advantage Reserve is happy to provide personalized data processing to our partner hotels. We can help develop custom solutions that fit your needs! Streamline your data for ultimate ease of use.
If a team is needed to manage email correspondence, we will customize a solution to fit your expectations.
Rooming List Entry
FIT/wholesaler, OTA, and group rooming lists often still arrive at the property in a non-interfaced manner, but Advantage Reserve currently processes these reservations through various methods, including Siteminder, OTA extranets, and in-bound facsimile. This process is customized based on the individual property set-up.
AIVA – Digital Guest Service Agent
- Handles Inbound Calls AND In-House Guest Requests
- Fully Customizable with Existing Dispatch and Ticketing Systems
- Utilizes a Customized Knowledge Base for YOUR Hotel
- Addresses Front Desk Staffing Challenges
LUIS – First Party Data Gathering Followed by Marketing Outreach
Our state-of-the-art Lead Utilization Information Solution affords our clients the ability to reach out for more revenue-conversion opportunities.
Lead Utilization Information Solution
Re-Target Non-Converted Leads
Developed by Advantage Reserve, LUIS is a proprietary CRM platform that affords us the opportunity to re-target non-converted leads into additional revenue. Based on the information we’ve captured from our first contact with a prospective guest, AR estimates we will be able to convert an additional 8 to 10% of leads into actual revenue dollars. That’s because we have the demographic information, contact information, and guest permission to reach out to them with future promotions, featured discounts, and new availability.
How It Works
After our first contact with a prospective guest, we give our clients the ability to reach out for another revenue conversion opportunity:
- We’ve taken a call for a possible reservation or an OTA reconfirmation
- We were unable to convert that call despite our best efforts
- We’ve established a rapport with the caller
- We’ve gathered demographic, personal preference, and follow-up contact information
HOW IT BENEFITS YOUR HOTEL
LUIS Data Gathering
After speaking with prospective guests contacting your property, we have gathered valuable data, including names, email addresses, phone numbers, potential travel dates, habits, and preferences. We can then aggregate this data and deliver it to our partner hotels in a variety of ways so their in-house sales and marketing teams can work with it to maximize its revenue potential.
LUIS Outbound Voice, SMS, and Email Follow-Up
Utilizing the data we’ve gathered from callers, we can reach out to non-converted guests to secure the reservation with a return call from the original agent they spoke to, offering to follow up in a few days to assist further. Our system can then generate up to three follow-up outbound emails and two SMS messages with booking links embedded, which have the potential to be converted into direct revenue.