The hospitality guest
What we do
Elevated Hospitality Guest Interactions by Advantage Reserve
Not your typical reservation service, Advantage Reserve is a proactive sales force focused on the challenges that our hotel clients face every day. We work hard to gain a deep understanding of your property’s unique selling points, viewing each call as an opportunity to increase your average daily rate through both cross-sell and up-sell of your most profitable amenities. With us by your side, you’ll be minimizing your workforce and maximizing your profits quickly.
Why Partner with Us
Years & Years of Experience
We have over 40 years of hospitality experience, with the majority of our team members having significant reservations or front-office expertise directly at the property level.
An Extension of Your Hotel
With superior-quality voice reservation services and exceptional customer support, Advantage Reserve is an extension of or even a replacement for your property’s in-house reservation department.
High Level of Service
Rest assured that Advantage Reserve is always available for you. Our central reservation office provides services for both customers and guests 24 hours a day, seven days a week, and 365 days a year.
Personalization & Customization
From when we schedule your reports to which amenities we promote, our services allow for plenty of options for personalization and customization to fit the unique needs of each of our client hotels.
Our expertise goes beyond human interaction to include state-of-the-art technology and software to support seamless automation. From hybrid cloud data services to first-rate security controls, we implement the highest quality of technology to minimize room for error while maximizing functionality and scalability.
Level 1 PCI-compliant, Advantage Reserve maintains up-to-date security controls and audits of our systems; our security processes are regularly checked, documented, and updated to navigate the myriad of security threats we may face today or tomorrow.
“Since opening The Summit Hotel in 2018, Advantage Reserve has been a valued partner in helping us bring our vision of creating an inspired, lifestyle hotel to life. As an independent boutique property, we’ve been pleased by its openness to learn more about our product and have found value in building our relationship during our visits to its call center. Advantage Reserve is a vital extension of our own team in driving our occupancy and increasing our average daily rate, including converting guests into reservations. Advantage Reserve’s team is both professional and highly trained: a winning combination for us.”
DENISE BAYLESS, GENERAL MANAGER | THE SUMMIT HOTEL
“Amazing partners and team! Responsive, efficient with a “can do” attitude. Always looking to stay ahead of technology with the solutions they offer. At the core of their business relations and key performance metrics, there is a true service driven culture.”
MICHELLE DROZ, DIRECTOR OF REVENUE & CRS STRATEGY MARGARITAVILLE ENTERPRISES
“Advantage Reserve provides a great opportunity for sales teams to extend their reach, especially during the off-hours in order to enable that five-star service. Its communication is superb with each property I partner with them on. It’s open to collaboration and strengthening its own team with site tours, in-person (or web-based) presentations, and useful weekly/monthly reporting. I value its contribution to the success of the hotel’s defined mission statement.”
MICHAEL R. ORMOND, DIRECTOR OF REVENUE MANAGEMENT
MONDRIAN PARK AVENUE
“Advantage Reserve is truly an extension of the hotel team – remaining in constant communication to ensure a seamless reservations process as well as managing guest expectations. We trust its team to provide the same quality of service that we provide our guests and, most importantly, find comfort in knowing we can rely on Advantage Reserve for continued support, professionalism, and hospitality.”
KIM SPARKS, DIRECTOR OF REVENUE | 11 HOWARD HOTEL
“The Williamsburg Hotel had a problem with missed and dropped calls in our in-house reservations office. We called Advantage Reserve, and within a short time, we were up and running with call gating and converting higher-than-industry-average bookings. Our in-house reservations and front office team now can focus on VIP and high-touch guests. The switchboard no longer rings off the hook, and we are not receiving complaints for missed calls. Thank you, Advantage Reserve team!”
CODY HOYER. DIRECTOR OF SALES | THE WILLIAMSBURG HOTEL
“Preferred Hotels & Resorts has been a proud partner of Advantage Reserve since 2018. We greatly value the service, reporting, flexibility, and eagerness to learn we experience from Advantage Reserve’s management team and network of agents, and see its boutique-style operation to be a major benefit because we receive quick and effective communications as well as proactive service, which helps us drive decisions and see results.”
BOYANA SIMEONOVA, VICE PRESIDENT, CUSTOMER RELATIONS
PREFERRED HOTELS & RESORTS
“Advantage Reserve is an invaluable resource for ARAMARK Conference Centers, providing 24/7 reservation service to our customers. This extra channel enables us to focus on service delivery to guests in-house while providing quality phone reservation expertise to our customers.”
ARAMARK CONFERENCE CENTERS